Pairing Error is a fairly prevalent problem in Tata Play. This error frequently happens after a long period of inactivity on your Set-Top box. When a connection is not recharged for an extended period of time, Tata Play deactivates it. When you try to turn on the same set-top box, you may encounter this error even though you have recharged your connection and you will see the below screen with the message “This is the wrong card for this set top box”.
This is the wrong card for this set top box
NDS No.: XXXXX XXXX XXXX XXXX X
Digicard ID is XXXX XXXX XXXX
Such a code 14 pairing fault cannot be rectified by switching between channels. The error message on the screen indicates that you inserted the incorrect card for this set-top box, which causes the pairing problem, yet the card is the same one you previously used with the set-top box.
There could be several causes for this pairing mistake in your Tata Play, but you can fix it without calling a Tata Play engineer or spending any money.
Possible Fix: Tata Sky Pairing Error 14 Solution
Turn ON the Set-top box and keep it running
If you are getting pairing error 14, leave the set-top box turned on for 10 to 30 minutes.
If the error disappears and you can view channels again, the problem has been resolved.
If this approach resolves your problem, it indicates your set-top box had trouble retrieving data from the Tata Play database.
So, if you leave the set-top box powered on for a few minutes, it will attempt to retrieve the data from the database.
If this does not work for you, proceed to the next step.
Tata Play Digi Card Cleaning
The pairing issue in your Tata Play Set-top box could have been caused by dust buildup on the Digi Card chip. So, anytime you encounter such an error, the first thing you should do is –
- Turn off the television.
- Take out the Digi Card and wipe it down with a delicate cotton cloth.
- Re-insert the card into the slot after cleaning it.
- Turn on the set-top box and check to see whether you can see the channels.
- If you continue to receive the same problem, leave the Set-Top box turned on for 10 – 15 minutes.
- If you are still unable to access any channels, proceed to the next step.
Refresh the Tata Play Set-top-box State
- If you have recently recharged your Tata Play connection and are still receiving the pairing error 14, you should refresh your set-top box.
- To restart the Tata Play Set-top-Box:
- Turn the set-top box on.
- Dial the number below from your registered mobile phone and make a missed call.
- Make sure you don’t turn off the set-top box after making the missed call to the above number.
- Keep it turned on for at least 10 to 30 minutes.
- If the error warning vanishes and the channels begin to emerge, you have successfully rectified the error.
still, the problem persists then you may follow the next process.
Reset Tata Play Set-top box
If none of the above procedures worked, the final step is to reset your Tata Play Set-top box.
- On the remote, press the setting button.
- Navigate to the system settings displayed on the screen.
- Navigate to the master reset option in the system settings.
- A warning window will appear stating, “This selection will restore your set-top box default settings.” To proceed, simply select Yes, proceed.
- Your television will resume, and you must select your desired settings.
- If you can see the channels, the problem has been resolved.
If the problem persists, you should call the Tata Play Customer Service hotline.